Goods, services and website terms and conditions:

These are the terms and conditions which apply to your use of this Website and the purchase of Goods and Services from us. If you do not agree to those Conditions, you must not use this Website. This Website and the Goods and Services displayed on it are provided by Tide Wellness (referred to in these Conditions as we, us and our). When we refer to you and your, we mean the user of this Website, purchaser of Goods and user of our Services. You should read these Conditions carefully before using this Website or purchasing any Goods or Services from us. We reserve the right to change these Conditions at any time. Any changes to the Conditions will be effective after the change is published on the Website. You should check these Conditions before each order or booking as they may have changed since your last visit. If you have any questions about the Conditions, the Services or this Website, please contact us using the contact details on the Website. Class refers to any exercise class provided by us or on our behalf at the Studio as part of the Services. Credit means a credit purchased via our Website and used to make bookings for classes. Goods means any goods offered for sale at our Studio. You must be aged 16 years or over to attend any of our classes, unless we have been notified. You must dress appropriately for any of our Classes and not wear clothing which could interfere with any of the equipment used during the Classes. The identity of our instructors and the timing of Classes are subject to change. We reserve the right to refuse you access to the Studio and suspend or terminate your use of our Services if in our reasonable opinion your conduct is damaging to our reputation, is in breach of these Conditions or would otherwise not be in the interests of other users of our Studio or participants in our classes. Following such suspension or termination any privileges shall be forfeited and you shall not be entitled to any refund. Our Classes involve intensive exercise. You should agree to familiarise yourself with that Classes involve prior to assessing whether you are fit to participate in a Class. You should refer to our Website or speak to a member of staff for further information. By agreeing to these Conditions you confirm that you have no health problems and on each occasion that you use our Studio or participate in a Class you confirm that you are in an appropriate physical condition to participate in Classes and that you know of no medical or other condition why you are not capable of engaging in the Classes or exercises provided by us and that such Classes or exercises would not be detrimental to your health, safety or physical condition. Our staff are not medically trained and are therefore not qualified to assess whether you are in appropriate condition to participate i a Class and/or whether you can engage in any exercise without detriment to your health, safety, comfort or physical condition. You are advised not to undertake any physical activities without first seeking medical advice you have concerns over your physical condition. We reserve the right to refuse access to our Studio / Class if we consider your health may be endangered by the use of our facilities. If, during the Class, you feel ill, you should cease exercise immediately. You shall not use our facilities or participate in our Classes if you are suffering from: low/high blood pressure, cardiac irregularities, any infectious or contagious illness, disease or other ailment or are suffering from any ailment where there is a risk, however small, to your health, safety, comfort or physical condition. You agree to follow the instructions of our instructors at all times. By enrolling with Tide Wellness and attending our Classes, you acknowledge that there are inherent risks and dangers in participating in our Classes. It is our responsibility that you comply with our policy regarding your fitness and health, and that your physical condition is appropriate for participating in our Classes. A member of staff must be consulted by yourself if you are in any doubt how to correctly set up and use our equipment. Neither Tide Wellness or its employees shall be liable for any death, personal injury or illness that take place on the premises. Personal belongings are brought into our Studio are your own risk and you agree that Tide Wellness, and its employees, shall not be liable for any loss, damage or theft of any property brought into our Studios belonging to yourself. When creating an account on the Website, all information given should be accurate and truthful. Classes are subject to availability and we do not guarantee that spaces will be available in any given Class, even if you have sufficient Credits in your account. Credits will expire at the time confirmed by us to you at the time of purchase. In the event that no such time was specified, credits will expire 6 months from the date of purchase. Unless otherwise confirmed by us at the time of purchase, Credits and Class bookings are not transferable to any other person and you should not allow anyone else to book Classes using your credits. Subject to any statutory right of cancellation, payments for Credits are non-refundable unless otherwise stated in these Conditions.Use of our Website includes accessing, browsing or registering to use our Website. By using our Website you are confirming that you accept these Conditions and that you agree to abide by them. We may update this Website from time to time and may change the content at any time. We do not guarantee that our Website, or any content on it, will be free from errors or omissions. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access is permitted on a temporary basis and we may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period. We cannot guarantee that documents or files downloaded from this Website will be free from viruses. You must not misuse our Website by knowingly introducing computer viruses, other malicious code or harmful components. By doing this, you would commit a criminal offence under the Computer Misuse Act 1990.By accessing this Website, you agree that you will access its contents solely for your own use. You may print out a single hard copy of any part of the content of this Website for your use in accordance with these Conditions. You must not modify the copies of any materials on this Website. You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so. Where our Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the content of these sites and resources, and accept no responsibility for them or any loss or damage that may arise from your use of them. Persons under the age of 18 should use this Website only with the supervision of an adult. Payment information must be provided by or with the permission of an adult. You must not share your Website account details. If you have reason to believe that your account details have been obtained by another without consent you must contact us at daisy@tidewellness.com as soon as possible. We reserve the right to disable any user identification code or password used to access to this Website at any time if in our reasonable opinion you have failed to comply with these Conditions. We shall not be liable for any losses you suffer as a result of unauthorised access to your account until such time as you have Informed us of unauthorised use or possible unauthorised use.

Website Terms and Conditions:

By accessing this website you enter into a contract with Tide Wellness (“us”) whereby your use of the website is subject to these terms and conditions.

The information on this website has been prepared solely for the purpose of providing information about Tide Wellness and its subsidiaries and associates. We will use reasonable care to ensure that the information is accurate at the time it is added to the website. However we cannot guarantee that the information is accurate and we shall not be liable for any loss or damage that anyone may suffer in reliance on the information on this website.

This website contains information about health, nutrition, weight loss and similar topics. Such information is provided for education and general awareness only and should not be regarded as a substitute for professional medical advice, diagnosis or treatment. You should always seek the advice of your doctor or other qualified health care provider with any questions you may have regarding a medical condition or treatment and never disregard professional medical advice or delay seeking it because of something you have read on this website. You should also speak to your doctor or other qualified health care provider before starting any diet or exercise programme.

The information on this website is provided without any warranty or implied term of any kind, including but not limited to any implied warranties or implied terms of merchant-ability, fitness for a particular purpose or non-infringement. All such implied terms and warranties are hereby excluded.

Any and all information is subject to change without notice. Publications are subject to availability and their provision is at our discretion.

We may from time to time provide interactive services on our site, including, without limitation:

Chat rooms

Bulletin boards

Blogs

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

Service name

Type of service

Moderation

DL Blog

Blog

Human

Racquets Community

Peer-to peer messaging

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

If you participate in any interactive service on our site by posting or contributing any comments or other content, you must comply with the spirit and the letter of the following content standards. The standards form part of our website terms of use and apply to each part of any contribution you make as well as to its whole.

Your contributions must:

be accurate (where they state facts);

be genuinely held (where they state opinions);

comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

contain any material which is defamatory of any person;

contain any material which is obscene, offensive, hateful or inflammatory;

promote sexually explicit material;

promote violence;

promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

infringe any copyright, database right or trade mark of any other person;

be likely to deceive any person;

contain any advice or instruction which if followed, may adversely affect the health or well being of any person or cause injury to any person;

be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;

promote any illegal activity;

be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;

be likely to harass, upset, embarrass, alarm or annoy any other person;

be used to impersonate any person, or to misrepresent your identity or affiliation with any person;

give the impression that they emanate from us, if this is not the case;

advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

We will determine, in our discretion, whether there has been a breach of these content standards through your use of our site. When a breach of any of these content standards has occurred, we may take such action as we deem appropriate.

Failure to comply with these content standards may result in our taking all or any of the following actions:

immediate, temporary or permanent withdrawal of your right to use our site;

immediate, temporary or permanent removal of any posting or material uploaded by you to our site;

issue of a warning to you;

legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;

further legal action against you;

disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of these content standards. These responses are not limited and we may take any other action we reasonably deem appropriate.

By submitting content to us, you automatically grant us the right for all time to use it in any way we see fit. You agree that Tide Wellness will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained in this website or from access to other material on the Internet via web links from this site.

Links within this website may lead to other websites. We assume no responsibility for the contents of any other websites to which this website has links, as we may not have control over such websites. The inclusion of any links to such other websites does not mean that we sponsor, endorse or otherwise approve any information or material contained in those sites, or in sites linked to those sites, or have any association with the owner thereof. Any contract for goods or services entered into through such websites will be made with the owners or controllers of those websites and not with us.

These pages are protected by copyright. No information in this website may be modified, copied, distributed, transmitted, displayed, reproduced, published, licensed, used to create derivative works from, transferred or sold in any form. Links to this website may not be included in any other website without our prior written permission. This website is for personal and non-commercial use. You may access and download the contents of these pages and store a copy on a temporary basis for the sole purpose of viewing those pages for your personal use.

All other intellectual property rights, moral rights and equivalent rights wheresoever arising in the contents of this website are hereby asserted and reserved.

We reserve the right without notice to:

(1) terminate your access to this website at any time for whatever reason; and
(2) assign the benefit of this contract to a third party at any time.

The above exclusions and limitations apply only to the extent permitted by law.
The validity, construction and performance of these website terms of use shall be governed by English law.

Links to other websites or external sources: Certain links on this website or app will take you to other sites or external sources that we don’t control. When you click these links you’ll leave our website or app. Because we don’t control these websites or apps, we can’t accept any responsibility or liability for the material you find there. By redeeming an offer from a third party found on our member benefits page, you become a customer of that third party. Third party offers will be subject to separate Terms and Conditions which can be found on their website or app.

Claims against third party providers: Tide Wellness is not liable for claims regarding any failure or breach with respect to goods and services provided by third parties.

This privacy policy tells you how we use personal information collected on our web site, over the Tide Wellness telephone line, through our social media pages, and our management software providers ‘Mind Body’.

Please read this privacy policy before submitting any personal information. When you access Tide wellness or its teachers in any of the above mentioned ways you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit Tide Wellness on-line to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for the Tide Wellness website only. If you link to other third party web sites, please review the privacy policies posted at those sites. Tide Wellness is not responsible for how data or information is treated/handled by any third party web site that is linked to from our sites.

The following auto emails are considered operational, and will be sent regardless of whether a client has opted out of communication preferences:

Appointment Confirmation

Auto Pay Failed Notification

Client Schedule

Forgot Login Information

Gift Card Delivery

Email Purchase Receipt

1. Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses etc., when voluntarily submitted by our visitors, either online or over the telephone. This information is only used to fulfil your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. We will not share your data with any third party organisation.

“Personal Information” is information that identifies you as an individual or relates to an identifiable person, such as name, postal address, telephone number, email address, credit card number, and social media account ID. It does not include strings of code such as browser cookie IDs.

“Subscriber” is any business or entity that subscribes to (or otherwise accesses or uses) our Service.

Personal Information we collect or obtain includes:

Contact details (e.g., name, address, email, telephone number),

Personal details (e.g., date of birth, education, nationality),

Health information relevant to your Pilates/barre session and for insurance purposes.

Financial and transaction data (e.g., purchase history, account information, shipping and billing information, etc.).

We DO NOT store financial data.

2. How we collect information?
The client may also subscribe online or through Mind Body app whereby they will be alerted to the company’s privacy policy and make a voluntary choice to subscribe.

3. How will we use personal information?
Only when and if the client agrees will they be added to our mailing list in order for us to inform them of special offers and events taking place at Tide Wellness.

We will never share this information with any third parties.

4. Where will we store your information?
Tide Wellness uses software provided by MINDBODY to store all its data. MINDBODY stores all data in servers and backup servers located in the United States. MINDBODY has Privacy Shield certification, which complies with GDPR regulations, related to transferring data outside of the EU.

5. Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

6. Distribution of information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

7. Improving our service
If you have agreed that we can, staff from Tide Wellness may contact you from time to time by e-mail or by telephone in order to get your feedback on the service we provide to you.

8. Information about products and services
It is very important to us that we provide you with the highest level of service. In order to help us do this, where you have agreed to receive such information, from time to time we may send you details of products and services, which we think, may be of interest to you.

9. Keeping our records accurate
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so at any time by simply contacting us. If you have another query relating to your information, please contact us.

10. Third Party Payment Processor
We currently use third party payment processors as a Third Party Offering for internet based payment services. If you wish to make a payment through MINDBODY Services, your Personal Information may be collected by such processors directly and not by us, and will be subject to the third party’s privacy policy. We have no control over, and are not responsible for, third parties’ collection, use and disclosure of your Personal Information.

11. Data Retention.
We will retain your Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with Tide Wellness or keep using our services).

Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or

Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

12. Deleting Information
You can ask to unsubscribe from our mailing lists at any time by using the link at the bottom of all newsletters or by contacting us over the phone or email and making a request.

13. Contact Us
If you have any questions regarding this Privacy Policy you can contact us via email at daisy@tidewellness.com or 07815728036.